Refund Policy

We stand behind every RunCoders product with a 30-day money-back guarantee. If you purchase a product license and are not satisfied for any reason, contact us within 30 days of your purchase date and we will issue a full refund — no questions asked. This guarantee applies to both monthly and yearly billing plans.

• Refund requests must be submitted within 30 days of the original purchase date.
• The guarantee applies to first-time purchases only. Renewals are not eligible for a refund once processed.
• Each license is eligible for one refund. Repeated purchases followed by refund requests may be declined at our discretion.
• The refund covers the license fee paid. Any third-party transaction fees charged by payment processors are non-refundable.

We reserve the right to refuse a refund in the following circumstances:

• The request is submitted more than 30 days after the purchase date.
• The license has been used to generate significant commercial value and the refund request appears to be in bad faith.
• The account has a history of repeated purchases and refund requests.
• The issue is caused by a third-party plugin, theme, or hosting environment incompatibility that is outside our control and cannot be reasonably resolved.

To request a refund, please contact us at hello@runcoders.io. Include your order details (purchase email, license key, or order ID) so we can locate your account quickly. We aim to process all refund requests within 3–5 business days. Once approved, the refund is issued back to the original payment method through our payment processor.

RunCoders product licenses renew automatically at the end of each billing period unless cancelled beforehand. You can cancel auto-renewal at any time from your account dashboard without losing access to the product for the remainder of the paid period. We do not offer refunds for renewal charges if the cancellation was not submitted before the renewal date. If you believe a renewal charge was made in error, contact us and we will review it on a case-by-case basis.

All payments are processed securely by Freemius, a trusted software commerce platform. Refunds are subject to Freemius's processing times and policies. RunCoders does not store any payment card information.

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of RunCoders products after any changes constitutes acceptance of the revised policy.